# Support

**English** · [Português](pt-BR/suporte.md)

Acauã is pre-alpha. There is no support contract and no published binary yet.
The fastest way to get help is a focused issue in the Gitea repository.

## Before opening an issue

1. Run `acaua doctor --json` and keep the output.
2. Confirm the version with `acaua --version`.
3. Try the smallest input that reproduces the problem.
4. Read the [known limits](../README.md#known-limits) and
   [architecture](architecture.md).

## What to include

- Operating system, architecture and Acauã version.
- The exact command and the full terminal output.
- Whether the input is a Zeek log directory, a synthetic fixture or a capture.
- For a UI problem: browser or desktop build, language and theme.
- For an update problem: `acaua update` output and whether `curl` and `tar` are
  on `PATH`.

Do not attach production captures or credentials. Redact addresses, hostnames
and payloads before sharing.

## Security issues

Do not include exploit details in a public issue. Follow
[SECURITY.md](../SECURITY.md) and ask for a private channel first.

## Common situations

| Symptom | What to check |
|---|---|
| `analyze` returns zero records | Expected in `0.1.0`; the parser is a stub |
| `serve` is unreachable from another machine | It binds to loopback by default |
| `update` fails | `curl`, `tar`, write permission and release assets |
| Desktop build fails | Tauri system dependencies for the platform |
| UI shows Portuguese | `Auto` follows the system language; choose English in settings |

## Scope

Support covers the Acauã code and documentation. It does not cover Zeek or
Suricata configuration, network capture legality, or third-party distribution
packages. Use only on networks you own or are authorized to monitor.